AI can answer customer support queries really well. But every brand has a distinct personality. Macha AI can help you bring out that distinctive brand personality with AI personas. Check out how you can create a unique brand persona for your customer support and how well it works.

Onsra – Europe’s leading electric skateboard brand Ticketing Software: Zendesk The Challenges: Onsra’s offers a wide variety of high performance skateboards with different technical specifications. It’s hard for a regular customer to differentiate between them or even fully understand the tech specs of the products  Onsra operates 4 different websites (United States, Switzerland, Europe and…

Subimods – leading Subaru Aftermarket Parts Dealer in United States  Ticketing Software: Zendesk The Challenges: Subimods has a unique order tracking problem because some of their products are shipping from their own warehouse and some from their manufacturer directly. This means, customers receive some items from their order within a week and some take much…

Mokobara – New age D2C luggage brand  Ticketing Software: Freshchat and Whatsapp The Challenges: Mokobara had a pure volume problem with WISMO queries. They received more than 500 ‘where is my order?’ queries per day via Whatsapp; and their agents were spending valuable time to answer these  Mokobara has a very wide range of products…

Integrating external workflows into Zendesk can streamline processes and enhance efficiency. However, when dealing with existing setups and user data, some challenges may arise. Let’s explore how to navigate one such situation where you’re trying to create a workflow for an email ID that’s already assigned to an end user and Zendesk is not allowing…

There are a couple of simple steps to follow while logging into your Zendesk account – if you’re a Zendesk admin: Now, let’s start with issues around step one: In case you’re a Support Agent: If you’re a support agent and trying to login with the above method, you’re not going to be able to…