The Macha AI Blog
Our thoughts on AI in the world of customer support
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How to use ‘Past Tickets’ to generate AI response on Zendesk
In this blog, we show you how you can use past similar tickets to draft AI responses for new tickets.
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Recharge Subscriptions Management on Shopify Made Easy with Macha AI
Customers struggle to manage their subscriptions (powered by Recharge)on your Shopify site due to various reasons. We simplified the process by enabling them to manage their subscription via a simple email authentication OTP. Say goodbye to unnecessary subscription management tickets. Recharge subscription management on Shopify made easy for your customers. Customers struggle to manage their…
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How to Best Use The Macha AI Zendesk Widget
We’ve put together this solid guide to help you make the most of the Macha AI Zendesk Widget. In this article, you’ll find everything you need—from setup tips to best practices—to integrate Macha seamlessly into your workflows and elevate your customer support experience efficiently and effectively. Here’s are our most useful pointers to make the…
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How to Enable Pre-Order Tracking (WISMO) for Shopify Store Customers
How to enable Pre-Order Tracking (WISMO) for Shopify Store Customers with Macha AI
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How to Summarise Long Tickets on Zendesk with AI
How to summarise long Zendesk support tickets with the help of AI.
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How to Activate Dark Mode on Zendesk
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How to use AI to quickly share Zendesk Help Center article
If you’re responding to tickets where you need to share your Zendesk help center articles, you no longer need to do the tedious process of: – Open your Zendesk help center – Look for that article – Copy the link and then paste it into your response – Then hyperlink the click here text with…
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How to instruct AI to format ticket replies in Zendesk
Have a long reply for a Zendesk ticket? Want AI to clean up it’s formatting? Here’s how to do it: As you can see, AI does a great job of taking unstructured information and cleaning it up in a nice readable format. All you need to do is give AI the info you want to…
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Is Zendesk down?
Trying to figure out if Zendesk is down for everyone or just you? Just check the status of Zendesk at: https://status.zendesk.com You can also check the status of your specific subdomain on this page. Additionally, this page provides you with the status of all Zendesk apps individually as well. Lastly, the page gives you a…
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