The Macha AI Blog
Our thoughts on AI in the world of customer support
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How to Use ChatGPT AI in Zendesk: A Guide for Customer Support Agents
As a support professional, you’re likely curious about how artificial intelligence (AI) or it’s most popular form – ChatGPT, can help you respond to customer support tickets more efficiently. This revolutionary technology offers numerous ways to enhance your Zendesk experience. Let’s explore some key areas where AI can significantly improve your support workflow: AI Use-Cases…
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How to create a Zendesk highlighted note (with css class) in Zendesk Guide / Knowledge Article
Trying to figure out how to create a highlighted text (or a highlighted note) block on your Zendesk Help Center / Zendesk Guide / knowledge base article? Here’s a screenshot of what I’m talking about. If this is what you’re trying to do, just follow the steps in the video below to learn how to…
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How to Send an Email To Your Zendesk
When you create a Zendesk Support account, you’re initially assigned a default email address, like support@yoursubdomain.zendesk.com. Any emails sent to this address will automatically generate support tickets. To offer your customers more ways to submit tickets, you can set up additional email addresses, called support addresses. These can either be custom variations of your Zendesk…
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How to create a ChatGPT Chatbot for your Zendesk Help Center
If you’re a Zendesk admin or Customer Support Head at your organisation, I’m pretty sure you’ve thought ‘we should use this for customer support’ after interacting with ChatGPT. Well, we’ve built just that for you. A super simple way for you to create a ChatGPT powered chatbot that has all your help center articles. Want…
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How to Train Customer Support AI Agent on Shopify Store Products
There are tons of AI Agents available since the launch of ChatGPT. But we’ve built a customer support AI Agent specifically for Shopify stores. Our AI Agent can easily ingest Shopify product data into it’s knowledge base with just a Shopify store URL. Once the upload is complete, it can instantly start answering any questions…
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How to Create an AI Persona for your Customer Support
AI can answer customer support queries really well. But every brand has a distinct personality. Macha AI can help you bring out that distinctive brand personality with AI personas. Check out how you can create a unique brand persona for your customer support and how well it works.
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Onsra – Case Study
Onsra – Europe’s leading electric skateboard brand Ticketing Software: Zendesk The Challenges: Onsra’s offers a wide variety of high performance skateboards with different technical specifications. It’s hard for a regular customer to differentiate between them or even fully understand the tech specs of the products Onsra operates 4 different websites (United States, Switzerland, Europe and…
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Subimods – Case Study
Subimods – leading Subaru Aftermarket Parts Dealer in United States Ticketing Software: Zendesk The Challenges: Subimods has a unique order tracking problem because some of their products are shipping from their own warehouse and some from their manufacturer directly. This means, customers receive some items from their order within a week and some take much…
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Mokobara – Case Study
Mokobara – New age D2C luggage brand Ticketing Software: Freshchat and Whatsapp The Challenges: Mokobara had a pure volume problem with WISMO queries. They received more than 500 ‘where is my order?’ queries per day via Whatsapp; and their agents were spending valuable time to answer these Mokobara has a very wide range of products…
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