Macha Musings
Thoughts on tackling customer support for Shopify stores with AI
-
How to Use Gorgias Custom Forms for Warranty Claim Cases
Warranty claims can be a challenging aspect of customer service, often involving a tedious back-and-forth process that can lead to longer resolution times and customer frustration. In this blog post, we will explore how companies can streamline and enhance their warranty claim processes using custom forms on Gorgias as well as some suggestions outside of…
-
Good Experience VS Resolution Time – Which One Should You Pick?
In the dynamic realm of customer support, the delicate balance between providing a stellar customer experience and meeting ticket resolution time metrics can be a challenging tightrope walk. In this post we discuss a common struggle: the impact of ticket snoozing on resolution time. Today, we delve into the insights shared by some power Gorgias…
-
How to Keep your Macro Toolbox Neat and Organised in Gorgias
If you’re a Gorgias user drowning in a sea of macros, you’re not alone. With no built-in organizational system in Gorgias, some teams are struggling to efficiently navigate through their multitude of macros. The Macro Overload Dilemma A common issue – the sheer volume of macros that agents deal with daily. The lack of an…
-
Solving “Where’s My Order?” for your Shopify store with AI
AI allows brands to build on top of regular Shopify workflows, by providing shoppers with more information about their orders
-
Will AI Take Away Customer Support Jobs?
As AI continues to evolve, it is crucial for organizations to embrace this technology and explore creative ways to tap into the power of human-machine collaboration. By doing so, they can unlock new possibilities, deliver exceptional customer support, and stay ahead in an increasingly digital world.
-
Using AI with Shopify & Zendesk to solve support tickets
Learn about Macha’s new set of AI features launched on Zendesk and Gorgias. These features help support teams efficiently respond and auto-solve tickets.
-
What AI-enabled Customer Support could look like for Shopify stores
AI customer support will significantly help Shopify stores and their support teams with issue preventions and resolutions. Common FAQs, product enquires, workflows around order tracking, returns and cancellations are going to be the first category of issues that AI addresses.
-
Why we decided to solve customer support for Shopify stores
After failing to find product market fit for our first product, we stumbled upon a potential problem which we could solve around the same time ChatGPT started coming into the limelight
Create your free AI support for your Shopify store
Add a layer of AI between your customer queries and support team, reducing upto 50% of your overall ticket volumes