The Macha AI Blog
Our thoughts on AI in the world of customer support
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Using AI with Shopify & Zendesk to solve support tickets
Learn about Macha’s new set of AI features launched on Zendesk and Gorgias. These features help support teams efficiently respond and auto-solve tickets.
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What AI-enabled Customer Support could look like for Shopify stores
AI customer support will significantly help Shopify stores and their support teams with issue preventions and resolutions. Common FAQs, product enquires, workflows around order tracking, returns and cancellations are going to be the first category of issues that AI addresses.
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Why we decided to solve customer support for Shopify stores
After failing to find product market fit for our first product, we stumbled upon a potential problem which we could solve around the same time ChatGPT started coming into the limelight
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