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Can't log in after resetting my password Open Solved Ticket #8421
Antonio Rossi

Antonio Rossi · 2 min ago

Hi, I reset my password about an hour ago but I still can't log in — it keeps saying "invalid credentials". We're on the Business plan. Can you help?
Macha

Macha Agent · just now

Fetched ticket & customer context
Found the fix in your Notion runbook
Updated fields, tagged & assigned
Thinking1s
Public reply Internal note
Public reply · autonomously sent to the customer Internal note · not sent to the customer Hi Antonio! A reset can take a few minutes to sync, and an old session often caches the previous password. Please sign out everywhere, clear your cache, and open the fresh reset link I've just re-sent — that should get you back in. I've tagged this login and looped in Tier 2.
· Completed in 10.4s · 3 tools Tools used Get ticket & custom fields Read the login runbook (Notion) Update fields, tag & assign Sent · marked solved
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Unable to export my analytics report
Open Sentiment: Frustrated

Nadia Kim reported via the portal · 5 min ago

Hi — I keep getting a timeout when I export the monthly analytics report as a PDF. We're on the Business plan. How do I get the full report?

Diego · Support Agent Public reply · sent just now

Hi Nadia! The PDF export times out when a report is over 50 MB. Narrow the range to the last 14 days in Analytics → Reports, then export — that keeps it under the limit. Happy to help if it persists.

Drafted with Macha · sent from your account

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Type your response here… Hi Nadia! The PDF export times out when a report is over 50 MB. Narrow the range to the last 14 days in Analytics → Reports, then export — that keeps it under the limit. Need the full month? Reply here and I'll generate it our side and send a link.
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#4471 · Unable to export× + New chat

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Draft a reply — look up our export limits
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Hi Nadia! The PDF export times out when a report is over 50 MB. Narrow the range to the last 14 days in Analytics → Reports, then export…

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How do I export my dashboard to PDF?
Searching your help center…
You can export any dashboard as a PDF from the top-right Export menu → PDF. For big date ranges, narrow to the last 30 days so it stays under the 50 MB limit; for full history, use Scheduled exports and we'll email you the file.
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↑ 4% vs last week
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@refundAgent
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Before approving a refund, ask the customer for the reason for return.

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