Powered by GPT-4 from OpenAI Deliver delightful customer experiences with
AI-Powered Support✨
Provide delightful on-brand customer support that turns customers into brand advocates.
Amazing supportthat keeps every customer happy
Self-service that customers love
Customers can instantly resolve a large number of queries with AI powered support that's available 24/7
An AI that undertands your customers
With deep contextualization, Macha AI always keeps the customer at it's core when suggesting possible actions and tasks as resolutions
Brand voice that's consistent
Your customers love your brand and what it stands for; with Macha, your support will be reflective of a voice that's 100% you
Support in every language
Our AI support effortlessly engages with your customers in over 100 languages, all in real-time, enabling amazing conversations.
Memorable brands provide delightful support
Macha AI can add value to more than 90% of of your customer support interactions. Leverage AI to add more empathy, speed, context and delight to every conversation.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
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How Corkcicle automated 70% support tickets with Macha AI
Corkcicle scaled its customer service with Macha AI, automating 70% of inquiries, delivering personalized support, and enhancing customer experiences globally.
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How Mokobara achieved 90% ticket automation with Macha AI
Mokobara used Macha AI to automate 90% of website support inquiries, improving efficiency, scalability, and multilingual support, while reducing the need for additional staff.
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AI Support that's built for you
At it's core, Macha AI is built to solve complex support workflows, allowing brands to deliver amazing support experiences.
Understands complex queries
Understands the customers intent, reasons and category of questions incredibly well
Expansive and holistic knowledge base
Our proprietary AI accurately looks through all the data, to identify the best course of action
Takes the right action, everytime
Along with human input, the AI suggests the best solution - from recommendations to processing tasks
Integrate with what you love
Fully-assisted and free Onboarding & Launch with a dedicated success manager
Dedicated Onboarding
Relax as our team takes care of every detail, from setup to customization. We'll ensure your AI solution is tailored to your needs and ready to go live hassle-free.
Dedicated Success Manager
With Macha, you're not just getting software – you're getting a partner. We'll oversee performance and ensure your AI support evolves seamlessly alongside your business.
Zero Resources Needed
Sit back and let us handle the heavy lifting. No need for additional resources or technical expertise on your end. We'll make your AI support go-live effortless for you.
Better support. Happier Customers. Improved Loyalty.
80%
Most shoppers want an Amazon-like support experience, which is 'self-serve'
89%
Customers are more likely to make another purchase after a good support experience
60%
Customers want good support to feel loyalty towards a brand