AI Assistant for Zendesk

Empower agents with an AI copilot

Agents can draft a complete response with minimal instructions, access similar past tickets, summarize tickets, retrieve macros, and much more.

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Trusted by brands to elevate their customer support

AI Assistant for Zendesk walkthrough

AI Assistant for Zendesk

An AI assistant your agents will love

Simple Instructions

Draft complete responses for tickets with instructions as brief as 'yes possible.'

Your Brand Persona

Draft on-brand responses by creating an AI Persona that reflects your brand’s voice.

Respond in 80+ Languages

The AI Assistant, powered by OpenAI’s ChatGPT-4, drafts responses in 80+ languages.

Summary and Analysis

Get quick summaries and insights that help close tickets faster.

Use Knowledge Base

Instruct AI to draw from your knowledge base, macros, and help center articles.

Draft from Past Tickets

Generate responses for new tickets using replies from similar past tickets.

ZuhairFounder, Mad About Digital

“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours.

An AI That Agents Love

An AI assistant that makes every agentyour best agent

Empower your agents to respond 80% faster with AI

Add to Zendesk for free

Easiest Go-Live Ever

Fully-assisted Onboarding & dedicated account manager

Dedicated Account Manager

Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.

Controlled Sandbox Testing

We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.

Post-Launch Support

Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.

Happy customers and their Success Stories

“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital
“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital
“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital