No credit cards. No contracts. Book a demo

AI Zendesk App
built for your support agents

Generate replies with translations and brand tone, using help center and macros

No credit card. First 50 replies are absolutely free.

Watch the Zendesk widget walkthrough

Macha AI widget for Zendesk

An AI assistant your agents will love

Simple instructions

AI drafts responses for your agents, using short instructions, help center articles, macros and other sources

Brand tone and voice

Create AI brand personas to add character, empathy and even emojis to create amazing replies

Reply in any language

Effortlessly generate a response in 80+ languages

Actionable insights and analysis

AI creates summaries with key highlights and action points, for quick analysis

Recommends macros and articles

Get relevant macros and help center article suggestions

Native Shopify integration

Shopify store? The AI will use your products and customer orders while generating replies

Use AI to generate replies in your brand tone, with language translations

Advantage of using Macha AI for Zendesk

Easy On-boarding

You can start using our app in just 3 simple steps

Usage based Pricing. Not per agent.

Pay for only the answers you generate. Regardless of how many agents.

No OpenAI Account Required

You don't need your own OpenAI account. We'll take care of it

Happy customers and their Success Stories

“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital
“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital
“The team at Macha have been more than willing to learn, customize and optimize their platform to meet our needs over the course of our partnership. They truly take our suggestions and requirements seriously and action solutions with a swift focus that is very refreshing in today’s world of fly by night app companies.”
Nick N.
Founder, Subimods
“This AI app saves a lot of agent time with very professional and accurate responses. It is easy to configure and maintain. They solve the problem ZD has when it comes to users replying to solved tickets with just 'thanks' or 'thank you'. The app handles those without the agent having to do anything which was huge to me.”
Karyn C.
Zendesk Expert
“Simple no frills app. Helps me do one thing - give simple short instruction and the AI expands that into a full email. Helps me save a ton of time writing greetings etc. Their support is quick - usually reply within a few hours. Also usage based pricing so not a rip off like other apps. Would recommend. Try their free plan if this is your cup of tea.”
Zuhain H.
Founder, Mad About Digital