Provide delightful on-brand customer support that turns customers into brand advocates.
Customers can instantly resolve a large number of queries with AI powered support that's available 24/7
With deep contextualization, Macha AI always keeps the customer at it's core when suggesting possible actions and tasks as resolutions
Your customers love your brand and what it stands for; with Macha, your support will be reflective of a voice that's 100% you
Our AI support effortlessly engages with your customers in over 100 languages, all in real-time, enabling amazing conversations.
Macha AI can add value to more than 90% of of your customer support interactions. Leverage AI to add more empathy, speed, context and delight to every conversation.
At it's core, Macha AI is built to solve complex support workflows, allowing brands to deliver amazing support experiences.
Understands the customers intent, reasons and category of questions incredibly well
Our proprietary AI accurately looks through all the data, to identify the best course of action
Along with human input, the AI suggests the best solution - from recommendations to processing tasks
Relax as our team takes care of every detail, from setup to customization. We'll ensure your AI solution is tailored to your needs and ready to go live hassle-free.
With Macha, you're not just getting software – you're getting a partner. We'll oversee performance and ensure your AI support evolves seamlessly alongside your business.
Sit back and let us handle the heavy lifting. No need for additional resources or technical expertise on your end. We'll make your AI support go-live effortless for you.
Most shoppers want an Amazon-like support experience, which is 'self-serve'
Customers are more likely to make another purchase after a good support experience
Customers want good support to feel loyalty towards a brand