AI Agent for LivechatInstant Support with AI livechat
Deliver real-time support to your customers via Livechat on your website or app. The Livechat Agent integrates with ticketing tools like Zendesk or Gorgias and e-commerce platforms like Shopify and Recharge.
AI Support that deliversinstant resolutions
Custom Workflows
The Livechat AI integrates with your systems to create workflows that address specific customer issues (e.g., subscription edits).
Trained on Your Data
Trained on your Help Center articles, macros, past tickets, and Shopify product data to ensure high accuracy.
Human Handoff
If the AI cannot resolve a query, it seamlessly hands off to human agents via email, helpdesk chat, or WhatsApp.
Responds in 80+ Languages
Powered by OpenAI’s ChatGPT-4O, the AI Agent can communicate in over 80 languages.
Deep Shopify IntegrationAn AI agent thatUnderstands commerce
With our proprietary "Shopify Customer Portal", enables customers to manage orders and resolve post-purchase issues like WISMO and subscription management.
Adds Shopify product data to its knowledge base for product and policy-related queries.
Integrates with Shopify to provide accurate order tracking, including for pre-orders.
ShiroHead of Customer Experience“We noticed a recurring pattern in many customer queries, especially in chats, and we didn't want to hire a large team to manage them. That's when we turned to AI and found Macha.
An AI agent your customers will love
Self-service
Customers can resolve queries instantly with 24/7 AI support.
Brand tone and voice
Create AI brand personas to add character, empathy and even emojis to create amazing replies
Reply in any language
Effortlessly generate a response in 80+ languages
Intent Detection
Accurately detects customer intent, provides relevant answers, or initiates workflows as needed.
Zero Hallucinations
Limits responses to topics within its knowledge base, reducing inaccuracies.
Deep E-commerce Features
Integrates with Shopify for order and subscription management, making it ideal for e-commerce.
Macha AI IntegrationSubscription management made easy
A first-of-its-kind Livechat AI Agent that allows customers to manage their Recharge subscription directly through the chat widget with simple email authentication.
Integrate with what you love
AI agents trained on your data
Knowledge Base
Reads all your help center articles, macros, and other company documentation before responding.
Past Tickets
Ingests your past tickets to respond to new ones based on past resolutions.
Customers
Accesses customer data, including orders, purchase history, active subscriptions, and more.
Fully-assisted Onboarding & dedicated account manager
Dedicated Account Manager
Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.
Controlled Sandbox Testing
We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.
Post-Launch Support
Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
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How Corkcicle automated 70% support tickets with Macha AI
Corkcicle scaled its customer service with Macha AI, automating 70% of inquiries, delivering personalized support, and enhancing customer experiences globally.
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How Mokobara achieved 90% ticket automation with Macha AI
Mokobara used Macha AI to automate 90% of website support inquiries, improving efficiency, scalability, and multilingual support, while reducing the need for additional staff.
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Always On Support. Faster responses. Higher efficiency.
90%
Over 90% of customers expect response times under 10 minutes.
60%
Brands can automate over 60% of their support tickets with AI.
80%
A majority of CX leaders are looking to implement AI in their support processes in a significant way.