AI Agent for Zendesk An AI agent that
Automates Support
in your Zendesk
An AI Agent that integrates with Zendesk, reads all incoming tickets, categorizes them, and responds to those assigned to it.
An AI agent your customers will love
Automate Level 1 Tickets
Macha’s AI Agent responds only to ticket categories assigned by you, allowing for seamless resolution of tier-1 tickets without human intervention.
Auto Triage
The AI Agent reads each incoming ticket, auto-tags it, and decides whether to respond or escalate to a human agent.
Respond in 80+ Languages
Powered by OpenAI’s ChatGPT-4, the AI Agent can communicate in over 80 languages.
Define AI Persona
Create an AI Persona that aligns with your brand personality for on-brand support.
Trained on Your Data
The AI Agent is trained on your Zendesk Help Center articles, macros, past tickets, and other data to ensure high response accuracy.
Draft Only Mode
The AI Agent can prepare draft responses for agents to review before sending.
René SeppeurFounder & CEO“What makes Macha AI particularly valuable to us is its flawless integration with both Shopify and Recharge, which are core to our business operations. This has allowed us to offer our customers a much smoother experience while also saving us time and resources on the backend.
Say hello to yourmost effectiveteam member
Read, Categorize and Respond.
The AI Agent reads each incoming ticket and categorizes it. If it falls within its scope, it takes the directed actions and responds to the ticket.
The Correct Action. Everytime.
If the ticket is outside its scope or no suitable answer is found, the AI agent takes the suggested action of triaging or escalating to relevant support agents.
Fully-assisted Onboarding & dedicated account manager
Dedicated Account Manager
Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.
Controlled Sandbox Testing
We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.
Post-Launch Support
Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
Read customer story
How Corkcicle automated 70% support tickets with Macha AI
Corkcicle scaled its customer service with Macha AI, automating 70% of inquiries, delivering personalized support, and enhancing customer experiences globally.
Read customer story
How Mokobara achieved 90% ticket automation with Macha AI
Mokobara used Macha AI to automate 90% of website support inquiries, improving efficiency, scalability, and multilingual support, while reducing the need for additional staff.
Read customer story
Always On Support. Faster responses. Higher efficiency.
90%
Over 90% of customers expect response times under 10 minutes.
60%
Brands can automate over 60% of their support tickets with AI.
80%
A majority of CX leaders are looking to implement AI in their support processes in a significant way.