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Always On. Always Accurate.
Provide delightful on-brand customer support that turns customers into brand advocates.
AI Assistant for Zendesk
AI Agent for Livechat
AI Agent for ZendeskAI Assistant for ZendeskAgents can draft a complete response with a simple instruction, utilize similar past tickets, summarize tickets, find relevant macros, and more.
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AI Agent for LivechatDeliver instant support to customers via Livechat on your website or app. Our Livechat Agent integrates with ticketing software like Zendesk or Gorgias, as well as e-commerce platforms like Shopify and Recharge.
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AI Agent for ZendeskAn AI Agent that integrates with Zendesk, reads all incoming tickets, categorizes them, and responds to those assigned to it.
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Nick NazzaroFounder“From the start, Macha helped us integrate AI into our business model, beginning with automating routine customer support tasks like answering common questions. This freed up our team to focus on more complex inquiries without sacrificing customer service.
Integrate with what you love
AI agents trained on your data
Knowledge Base
Reads all your help center articles, macros, and other company documentation before responding.
Past Tickets
Ingests your past tickets to respond to new ones based on past resolutions.
Customers
Accesses customer data, including orders, purchase history, active subscriptions, and more.
Fully-assisted Onboarding & dedicated account manager
Dedicated Account Manager
Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.
Controlled Sandbox Testing
We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.
Post-Launch Support
Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
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How Corkcicle automated 70% support tickets with Macha AI
Corkcicle scaled its customer service with Macha AI, automating 70% of inquiries, delivering personalized support, and enhancing customer experiences globally.
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How Mokobara achieved 90% ticket automation with Macha AI
Mokobara used Macha AI to automate 90% of website support inquiries, improving efficiency, scalability, and multilingual support, while reducing the need for additional staff.
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Always On Support. Faster responses. Higher efficiency.
90%
Over 90% of customers expect response times under 10 minutes.
60%
Brands can automate over 60% of their support tickets with AI.
80%
A majority of CX leaders are looking to implement AI in their support processes in a significant way.