Smarter per serve.
saved per ticket
International languages supported
reduction in ticket response time
Founded in Germany, mymuesli is a pioneer in customizable, organic breakfast cereals. With a commitment to quality and innovation, they offer personalized muesli blends tailored to individual tastes. As their brand expanded across Europe, so did the need for efficient and multilingual customer support.
About mymuesli support
- Support agents: 10
- Avg tickets per month: 4000
- Languages served: 6
The Challenge
With a growing international customer base across Germany, France, Belgium, and the Netherlands, mymuesli faced a critical challenge—providing seamless multilingual support without hiring native speakers for every language. Their existing German-speaking support team needed to respond to tickets in Dutch (NL) and French (FR) efficiently, without compromising response quality.
Beyond translations, agents also required assistance in crafting responses to complex German queries, ensuring clarity and consistency across all customer interactions.
The Solution
Accurate Responses
Draft accurate and well-structured responses for complex German queries in <3 minutes per ticket
Quick Answer Drafts
Save 5+ minutes per ticket for Dutch and French responses, enabling seamless support without hiring native speakers
Using Past Tickets
Reference past tickets to craft contextual and high-quality responses
Seamless Translations
Handle international tickets from 6+ languages efficiently using AI-generated translations
The Results
With Macha AI, mymuesli’s German-speaking agents seamlessly handle French, Belgian, and Dutch customer inquiries without additional hiring, enabling faster and more effective responses that boost both productivity and customer satisfaction. So impressed by the impact, mymuesli shared their experience with Zendesk’s key account manager and partners at CCW in Berlin, where the AI-driven transformation garnered enthusiastic recognition.
- Total time saved per month: 2000+ minutes
- Tickets handled per month using Macha AI: 500+
- AI-generated multilingual responses per month: 300+
We are really happy with Macha AI—it has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French while saving valuable time on complex German tickets. I was so impressed that I shared our experience with Zendesk and their partners in Berlin—they were equally amazed!
Yasmin John
Head of Customer Support10x your Support Agent's speed, quality and efficiency with generative AI
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