Never write an email again
Let our AI Agent copilot do it for you.
Provide delightful on-brand customer support that turns customers into brand advocates.
AI Copilot for Zendesk
AI Agent for Livechat
AI Agent for ZendeskAI Copilot for ZendeskJust give the highlights of your response, and the AI will create a complete email for you. Never waste time writing an email again! What's more, Macha AI adopts the agent's writing style and brand persona, creating consistent replies
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AI Agent for LivechatDeliver instant support to customers via Livechat on your website or app. Our Livechat Agent integrates with ticketing software like Zendesk or Gorgias, as well as e-commerce platforms like Shopify and Recharge.
Explore AI Agent for Livechat
AI Agent for ZendeskAn AI Agent that integrates with Zendesk, reads all incoming tickets, categorizes them, and responds to those assigned to it.
Explore AI Agent for Zendesk
Reply in over 80+ lanuages
The AI can generate a response in 80+ languages. Instruct in one language and generate a response in another. Your agents can now communicate in over 80 languages.
Hear what our partners have to say
Nick NazzaroFounder“From the start, Macha helped us integrate AI into our business model, beginning with automating routine customer support tasks like answering common questions. This freed up our team to focus on more complex inquiries without sacrificing customer service.
“Macha AI has completely changed how we handle international support. Without hiring additional agents, we now provide high-quality responses in Dutch and French. I was so impressed that I shared our experience with Zendesk and their partners — they were equally amazed”
“We have been using Macha AI and are super satisfied. Accessing the app is super integrated in Zendesk itself and with a few keywords a customer message can be written in no time at all. We had to contact the team with a question and our request was implemented within a few hours”
GDPR
Compliant
Zero Data
Retention Policy
SOC 2*
*In ProgressDesigned for privacy. Built for Trust
Integrate with what you love
Intelligence trained on your data
Knowledge Base
Reads all your help center articles, macros, and other company documentation before responding.
Past Tickets
Ingests your past tickets to respond to new ones based on past resolutions.
Customers
Accesses customer data, including orders, purchase history, active subscriptions, and more.
Fully-assisted Onboarding & dedicated account manager
Dedicated Account Manager
Receive support from a dedicated Account Manager throughout the onboarding process, completely free of charge.
Controlled Sandbox Testing
We’ll help you test the AI Agent's performance in a controlled sandbox environment before going live.
Post-Launch Support
Your Account Manager will monitor the AI Agent's performance and recommend ways to improve its efficiency.
Happy customers and their Success Stories
How Brandl automated 90% of post-sale support tickets with Macha AI
Brandl Nutrition improved order management by integrating Shopify and Recharge with Macha AI, automating 90% of post-purchase queries and simplifying customer access.
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How mymuesli transformed multilingual customer support with Macha AI
mymuesli leveraged Macha AI's Zendesk AI Agent Assistant to handle international customer queries, save 3-5 minutes per ticket, and improve agent productivity.
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How Orderchamp boosted support efficiency with Macha AI
Orderchamp leveraged Macha AI's Zendesk AI Agent Assistant to save 2-5 minutes per ticket, improve agent productivity, and scale multilingual support.
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Always On Support. Faster responses. Higher efficiency.
90%
Over 90% of customers expect response times under 10 minutes.
60%
Brands can automate over 60% of their support tickets with AI.
80%
A majority of CX leaders are looking to implement AI in their support processes in a significant way.